Refund Policy

1. 30-Day Refund Guarantee

If you are not satisfied with your subscription for any reason, you may request a refund within 30 days of your purchase date. Refunds will be issued to the original payment method used during the transaction.

2. Conditions for Refund

• The refund request must be made within 30 days of the purchase date.
• Refunds will only be issued to the card or payment method originally used for the purchase.
• Refunds are not applicable if the user has exceeded the free usage limit prior to purchasing the subscription.
• We may request additional information to verify your purchase or investigate the issue before processing the refund.

3. How to Request a Refund

To request a refund, please contact us at contact@pluginfactory.com. Include the following details in your request:

• Your name and email address used for the purchase.
• The date of purchase and the transaction ID (if available).
• A brief explanation of the reason for the refund request.

We will review your request and respond within 5 business days.

4. Non-Refundable Scenarios

• Refund requests made after 30 days of the purchase date.
• Failure to use the plugin or subscription features due to user-side issues (e.g., incompatible devices or lack of understanding).
• Fraudulent or abusive usage of the plugin.

5. Processing of Refunds

Once your refund is approved, it may take up to 10 business days for the amount to appear on your original payment method, depending on your bank or payment provider.

6. Changes to this Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and continued use of our services after updates constitutes your acceptance of the revised policy.